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How to Contact Purple Door
How does Purple Door work?
Why do I need a Purple Door Account?
Do I have to pay to use Purple Door?
What are the goals of Purple Door for communities?
Why should I add all of our floor plans and not just the ones that are available for rent?
Why should I add unit descriptions?
How does billing work?
Does Purple Door charge a commission or referral fee?
How do I know if a resident lead has come from Purple Door?
Will Purple Door salespeople contact me?
Does Purple Door have senior housing advisors?
What are the goals of Purple Door for residents?
How do I use my Account?
I lost my password to my account. Can you help me find it?
Can I share my account with other users on my senior living search team?
My community listing is not accurate. How can I get it corrected?
I updated my community listing and it’s not visible. Why is that?
How do I reschedule a tour?
How do I update information about units?
How do I update my community information?
How does Purple Door work?
Why do I need a Purple Door Account?
Do I have to pay to use Purple Door?
I lost my password to my account. Can you help me find it?
How do I change my community contact information?
How do I add contact information for other employees at our property?
How do I know if a lead has come from Purple Door?
How does billing work?
How do I contact someone about billing?
I need help right now. What is the phone number for customer support?
What makes Purple Door different from other senior living websites?
Why would residents and families work with Purple Door?
My community is featured on Purple Door. Why?
Can I remove my community from Purple Door?
Can I update my community information on Purple Door?
Will I have to pay to update my community information?
Do residents and families have to pay to use Purple Door?
How do resident leads and their families use Purple Door?
How will I be notified if a resident lead or family is interested in my community?
Can I update the contact information for my community?
What kind of support and additional benefits does Purple Door offer resident leads and their families?
What kind of support and additional benefits does Purple Door offer communities?
How are leads pre-qualified?
What information will I receive about residents from Purple Door?
Can I communicate directly with leads on Purple Door?
How will I be notified of a tour request?
Why do I have to confirm a tour request through Purple Door?
Why can I not communicate directly with the lead?
What if I want more than one person to receive tour request notifications?
When can I expect to hear back from families?
How long will it take to have a tour confirmed?
I have had several tours from purple Door, which have not chosen my community. What should I do?
I do not feel comfortable sharing room rates on my community profile. Can I list my units without pricing?
Why is it important to have my pricing available on Purple Door for any web visitor to see?
How do I change my rental rates on my community profile?
How do I update my community profile?
I am having trouble uploading my images to my community profile. Can you help me?
I forgot my community login. Can I reset my password?
I need to reset my community access. Can you help me?
What are the subscription terms?
What are the different subscription levels and benefits?
How do I sign up for a subscription?
How do I cancel my subscription?
Are there any additional fees in addition to the subscription?
How do I upgrade my subscription?
Are there any contractual obligations I should be aware of if my community uses Purple Door?
My community is already listed on Purple Door, do I need a subscription?
How do I change my billing information?
When will I be billed?
Can I get a refund?
Do I have to pay additional fees or commissions for moved-in leads?
Do I have to let Purple Door know if a lead moved in?
What happens if I do not follow up with a lead?
What happens if I cannot get in touch with a lead?
I haven’t received any leads. What should I do?
What is the community listing sheet and how do I find it?
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